Patient Rights and Responsibilities
OHSU Tuality Healthcare is committed to being a safe, respectful and welcoming place for people of all ages, cultures, abilities, ethnicities, genders, national origins, races, colors, religions, sexual orientations and ideas. All are welcome. OHSU Tuality will not discriminate against you.
For this reason, OHSU Tuality Healthcare will not honor patient requests to refuse involvement of specific healthcare or service personnel in their care based on race, ethnicity or creed. We are committed to providing care to all of our patients and protecting our employees from bias or bigotry.
OHSU Tuality Healthcare regularly sends patient satisfaction surveys to individuals to help us gauge our quality of care and service and make necessary improvements. You may receive one of these surveys in the mail or via phone in the coming weeks.
We ask that you complete the surveys so that we may continue to grow as an organization that puts patient care excellence first. If you have concerns or questions about the rights and responsibilities listed here, or if you have comments about care at OHSU Tuality Healthcare, please talk to your physician, nurse, or contact OHSU Tuality Healthcare Administration at: 503-681-1787 or the OHSU Tuality Administration Nursing Supervisor at 503-681-1255.
As a patient, you have the right to:
- Be treated with dignity and respect.
- Receive care delivered in a way that is free from harassment, abuse, neglect or discrimination based on race, color, ethnicity, national origin, culture, language, religion, gender, sexual orientation, gender identity or expression, age, physical or mental disability, socioeconomic status, ability to pay, marital status, military or reserve status or any other status protected
- Informed consent: Make informed decisions regarding your health care and participate in developing a care plan.
- Prepare an Advance Directive, including organ donation choices, to tell your health care providers about the care you do and do not want to receive and have the people who provide care comply with these directives.
- Informed refusal: Refuse treatment and be informed of the consequences.
- Be informed about the outcomes of care, including unanticipated outcomes.
- Know the names of people participating in your health care and know the provider coordinating your care.
- Receive information in a language and manner that you can understand (including vision, hearing, speech or mental limitations)
- Know about all treatment choices regardless of cost or coverage by a benefit plan.
- Information contained in your medical record.
- Confidentiality in regard to your records and communication, as described in the “Privacy Notice” presented to all patients.
- Supporting mutual consideration and respect by maintaining civil language and conduct in interaction with staff and licensed independent practitioners.
- Participate in ethical questions that arise in the course of care, including issues of conflict resolution, withholding resuscitative services, foregoing or withdrawal of life- sustaining treatment, and participation in investigational studies, clinical trials, or educational projects.
- Understand the need for a transfer to another facility, and of the alternatives to such a transfer.
- Tell us your complaints and receive a response without affecting the quality of care you receive.
- Be informed at the start of services and periodically thereafter of rights and procedures for reporting abuse, and to have these rights readily accessible to you, and made available to your guardian and any representative designated by you.
- Tell us who plays a significant role in your life that you want to visit you or your child, including those not legally related to you, such as non-registered domestic partner, significant other, foster parents, step parents, same sex partner or parents and friends.
- Examine your bill and have it explained, regardless of the source of payment.
- Appropriate assessment and management of pain.
- Receive care in a safe environment, free from abuse or harassment, and access to a patient advocate or protective services if needed.
- Be free from restraint/seclusion unless required for medical treatment or patient safety.
- Respect for spiritual beliefs, and support from chaplain staff or other spiritual services.
- Have family, friends and your physician notified upon admission to the hospital.
As a patient, you have the responsibility to:
- Give accurate information regarding your medical history.
- Notify your caregiver of any unexpected health changes.
Actively participate in decisions regarding your health care unless you give that responsibility to a designated family or friend.
- Ask questions when you do not understand what you have been told, or what you are expected to do.
- Follow the treatment plan agreed upon with your caregiver.
- Inform your caregiver if you do not intend to follow your treatment plan.
- Accept the consequences for the outcome if you or your representative refuses treatment or fails to properly follow instructions.
- Respect the rights of others and observe the rules of common courtesy.
Tuality will make every effort to resolve your complaints or concerns. More detailed information is available in the Patient Information Guide which is available in English and Spanish in all hospital rooms. You may also file a grievance with these agencies regarding quality-of-care issues or concerns about premature discharge:
Oregon, Health Care Regulation and Quality Improvement
800 N.E. Oregon St., Suite 305
Portland, OR 97232
777 East Park Drive Harrisburg, PA 17111
1 888 305 6759
Disability Rights Oregon
610 SW Broadway, Suite 200, Portland OR 97205
503 243-2081 or 1-800-452-1694
The Joint Commission, Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181 1-800-994-6610