Whether you’re a patient or visiting a friend or loved one in the hospital, you may have questions about your visit. That’s why we’ve provided answers to some of your frequently asked questions.

For Patients

What information should I bring to the hospital?

Patients should bring the following information when registering:

  • Insurance card
  • Medicare/Medicaid card
  • Name and Social Security number of insured
  • Referral forms from your physician (if required by your insurance carrier)
  • Referral/Order guidelines
  • Worker’s compensation information (if applicable)
  • Driver’s license
  • Co-pay or deductible
  • Pre-admission form (if not previously submitted)
  • Advance Directives »

Can I fill out my paperwork before I get to the hospital?

Yes. Many hospital forms are available online and may be printed and completed prior to your arrival.

Can I have a chaperone for sensitive exams?

HMC offers trained chaperones for sensitive medical exams so you can feel extra safe. A medical chaperone is a specially-trained HMC staff member who makes sure you experience comfort, dignity and professionalism during your exam.

We will offer you a chaperone any time there is physical or visual contact with any breast, genital or rectal areas.  Although, you can ask for a chaperone for any medical exam or procedure. You can also ask for your chaperone to be of a certain gender if it makes you more comfortable.

Will my insurance cover services?

We accept over 200 health plans, including: Aetna, Cigna, First Choice Health PPO, First Health Network, Great-West Healthcare, Health Net, Lifewise, Managed Healthcare Northwest, Medicare, ODS, Oregon Health Plan, PacifiCare, PacificSource, PHCS, Providence Health Plans, Regence BCBS, TRIWEST, Tuality Health Alliance and United Healthcare. Check with your insurance company to make sure you are covered.

How can I get a copy of my medical records?

You can obtain a copy of your medical records by downloading and filling out an Authorization to Obtain & Disclose Medical Records form.

Learn more about accessing your medical records »

Mail completed forms to:

  • Hillsboro Medical Center – ROI
    335 SE 8th Avenue
    Hillsboro, OR 97123

What if I have questions about my hospital bill?

Contact our billing office at 503-681-1000. Learn more about your hospital bill »

Where can I find resources online to better understand the medical bills I’m receiving?

The Oregon Hospital Guide is one resource to gain insight into the complicated health care and hospital billing process.  Download the brochure Understand Your Hospital Bill (PDF) »

For Visitors

What are the hospital’s patient visiting hours?

Hillsboro Medical Center offers an open visiting policy. To allow patients adequate rest, visitors are encouraged to visit between 9 a.m. to 9 p.m. After 9 p.m., visitors must enter the hospital through the Emergency Department entrance and obtain a visitor pass.

Are children allowed to visit patients at the hospital?

Yes, as long as an adult accompanies them.

How can I find out the condition of a patient in the hospital?

Call Patient Information at 503-681-1111.

Does the Max line stop near the hospital?

Yes. The Tuality Hospital/Southeast 8th Avenue light rail station on the MAX Blue Line is located one block north of the hospital in Hillsboro. See Getting Here for more information »

What are the rules for visiting Critical Care?

The ICU has an open visitation policy and we keep our unit accessible to family, friends and support persons, day and night. We recognize their role in the healing of our patients—it is vital.

First Time Visitors

If this is your first time visiting, please use the phone located in the ICU waiting area to call for entry access.  You’ll be greeted at the door by a nurse.

Previous Visitors

If you have previously visited the ICU and know the room you are visiting, please let yourself in using the push button.

All Visitors

  • Do not visit if you are sick.
  • Wash your hands before entering the ICU.
  • Visiting hours are flexible and subject to the discretion of the patient’s nurse.
  • Cards and pictures are welcome; no flowers, plants or balloons permitted in the ICU.


Hillsboro Medical Center is owned and operated by Tuality Healthcare, an Oregon non-profit corporation.