Whether you’re a patient or visiting a friend or loved one in the hospital, you may have questions about your visit. That’s why we’ve provided answers to some of your frequently asked questions.
Patients should bring the following information when registering:
- Insurance card
- Medicare/Medicaid card
- Name and Social Security number of insured
- Referral forms from your physician (if required by your insurance carrier)
- Referral/Order guidelines
- Worker’s compensation information (if applicable)
- Driver’s license
- Co-pay or deductible
- Pre-admission form (if not previously submitted)
- Advance Directives »
Yes. Many hospital forms are available online and may be printed and completed prior to your arrival.
We accept over 200 health plans, including: Aetna, Cigna, First Choice Health PPO, First Health Network, Great-West Healthcare, Health Net, Lifewise, Managed Healthcare Northwest, Medicare, ODS, Oregon Health Plan, PacifiCare, PacificSource, PHCS, Providence Health Plans, Regence BCBS, TRIWEST, Tuality Health Alliance and United Healthcare. Check with your insurance company to make sure you are covered.
You can obtain a copy of your medical records by downloading and filling out an Authorization to Obtain & Disclose Medical Records form.
Learn more about accessing your medical records »
Mail completed forms to:
- Hillsboro Medical Center – ROI
335 SE 8th Avenue
Hillsboro, OR 97123
Contact our billing office at 503-681-1000. Learn more about your hospital bill »
The Oregon Hospital Guide is one resource to gain insight into the complicated health care and hospital billing process. Download the brochure Understand Your Hospital Bill (PDF) »
Hillsboro Medical Center offers an open visiting policy. To allow patients adequate rest, visitors are encouraged to visit between 9 a.m. to 9 p.m. After 9 p.m., visitors must enter the hospital through the Emergency Department entrance and obtain a visitor pass.
Yes, as long as an adult accompanies them.
Call Patient Information at 503-681-1111.
Yes. The Tuality Hospital/Southeast 8th Avenue light rail station on the MAX Blue Line is located one block north of the hospital in Hillsboro. See Getting Here for more information »
The ICU has an open visitation policy and we keep our unit accessible to family, friends and support persons, day and night. We recognize their role in the healing of our patients—it is vital.
First Time Visitors
If this is your first time visiting, please use the phone located in the ICU waiting area to call for entry access. You’ll be greeted at the door by a nurse.
If you have previously visited the ICU and know the room you are visiting, please let yourself in using the push button.
- Do not visit if you are sick.
- Wash your hands before entering the ICU.
- Visiting hours are flexible and subject to the discretion of the patient’s nurse.
- Cards and pictures are welcome; no flowers, plants or balloons permitted in the ICU.