Patient Relations

Hillsboro Medical Center is committed to providing you and your loved ones with a respectful and positive experience. Our patient relations team listens and helps address your concerns to ensure you and your family have safe, high-quality and compassionate care.

If your expectations are not being met, we encourage you to take the following steps:

  • Talk to your healthcare team about your concerns.
  • If the healthcare team is unable to resolve your concerns, ask to speak with a manager where you’re receiving care.
  • If your concerns remain unresolved, please contact Patient Relations at 503-681-4357 (HELP) for further assistance.

Our Patient Relations team is available to facilitate a formal review and follow-up of your concerns.  Information shared with us is reported to the leadership team, so we can ensure we’re providing exceptional care organization-wide.

How to share your feedback

Phone

Patients, family members, and visitors may talk with a Patient Relations representative at 503-681-4357 (HELP).  Our representative is available by phone Monday – Friday from 8:00 a.m. to 4:30 p.m.

For urgent concerns after hours or on weekends, please contact the Administrative Nursing Supervisor at 503-681-1255.

Email

Concerns or compliments can be emailed to patientrelations@tuality.org.

Mail

Concerns or compliments can be mailed to:

Hillsboro Medical Center
Quality & Patient Relations Department
335 SE 8th Ave.
Hillsboro, OR 97123

Patient Privacy Breach Notice

On June 24, 2022, the Information Privacy and Security Office (IPSO) received a report that a Hillsboro Medical Center employee may have inappropriately viewed a patient’s health information. The information included: full name, date of birth, address, phone number, providers’ names, dates of services, medications and diagnoses. The information accessed did not include the patient’s financial information or social security number.

Despite exhausting all possible contact options, IPSO was unable to directly notify this patient due to out-of-date contact information (no known home address, phone number, email address, and MyChart account not activated).

Please contact the Information Privacy and Security Office at 503-494-0219 or oips@ohsu.edu if you have any questions about this post.

Survey

After your visit, you may receive a phone call from the National Research Corporation (NRC Health) inquiring about your experience.  We encourage you to provide your feedback so we can improve the services we provide to you, your family, visitors, and the community.

Tell Us Your Story

Whether you are a patient or family member who has experienced our care, we’d love to hear from you using our Tell Us Your Story online form.

Additional Resources

If your concerns remain unresolved, the following resources are available to you:

Oregon Health Authority
Health Facility Licensing and Certification Program
800 NE Oregon Street, Suite 465
Portland, OR 97232

Phone: 971-673-0540

Oregon Medicare beneficiaries may file a complaint with the Quality Improvement Organization (QIO):

Livanta
BFCC-QIO Program
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701

Phone: 1-877-588-1123

DNV GL – Healthcare
1400 Ravello Drive
Katy, Texas 77449

Phone: 866-­496­-9647