Patient Relations

OHSU Tuality Healthcare is committed to providing you and your loved ones with a respectful and positive experience. Our patient relations team listens and helps address your concerns to ensure you and your family have safe, high-quality and compassionate care.

If your expectations are not being met, we encourage you to take the following steps:

  • Talk to your healthcare team about your concerns.
  • If the healthcare team is unable to resolve your concerns, ask to speak with a manager where you’re receiving care.
  • If your concerns remain unresolved, please contact Patient Relations at 503-681-4357 (HELP) for further assistance.

Our Patient Relations team is available to facilitate a formal review and follow-up of your concerns.  Information shared with us is reported to Tuality’s leadership team, so we can ensure we’re providing exceptional care organization-wide.

How to share your feedback

Phone Patients, family members, and visitors may talk with a Patient Relations representative at 503-681-4357 (HELP).  Our representative is available by phone Monday – Friday from 8:00 a.m. to 4:30 p.m. For urgent concerns after hours or on weekends, please contact the Administrative Nursing Supervisor at 503-681-1255. Email Concerns or compliments about OHSU Tuality Healthcare can be emailed to patientrelations@tuality.org. Mail Concerns or compliments can be mailed to: OHSU Tuality Healthcare Quality & Patient Relations Department 335 SE 8th Ave. Hillsboro, OR 97123 Survey After your visit, you may receive a phone call from the National Research Corporation (NRC Health) inquiring about your experience.  We encourage you to provide your feedback so we can improve the services we provide to you, your family, visitors, and the community. Tell Us Your Story Whether you are a patient or family member who has experienced our care, we’d love to hear from you using our Tell Us Your Story online form.

Additional Resources

If your concerns remain unresolved, the following resources are available to you: Oregon Health Authority Health Facility Licensing and Certification Program 800 NE Oregon Street, Suite 465 Portland, OR 97232 Phone: 971-673-0540 Oregon Medicare beneficiaries may file a complaint with the Quality Improvement Organization (QIO): Livanta BFCC-QIO Program 9090 Junction Drive, Suite 10 Annapolis Junction, MD 20701 Phone: 1-877-588-1123 The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 Phone: 1-800-994-6610 Fax: 1-630-792-5636 Email: patientsafetyreport@jointcommission.org