Tuality Healthcare is working on all fronts to protect patients, the community and employees from COVID-19 as we resume many patient services.  Everyone must wear masks when visiting the Hillsboro campus.

Updated June 24, 2020

Check your symptoms

Tuality symptom checker: You can self-screen for COVID-19 symptoms in MyChart, our online patient portal. The self-triage tool directs you to appropriate care depending on the symptoms related to COVID-19.

Drive-up testing: OHSU has a drive-up testing site in Hillsboro for anyone older than 2 months with COVID-19 symptoms. You don’t need an appointment or referral from a provider. The Westside Mobile Testing Site is at the Hillsboro Stadium, 4450 N.E. Century Blvd.; noon to 6 p.m., Monday to Saturday

Tuality operations

exterior sign
Tuality is working towards resuming normal operations. Check back weekly to find out what’s changed. Everyone should arrive wearing a mask and continue to remain masked while visiting. You must clean your hands once entering the building and stay 6 feet apart from others.

Temporary hospital visitor policy

The Oregon Health Authority released updated guidance for visitors at health care facilities. Loved ones are important to a patient’s overall care and well-being, and with the updated guidelines, OHSU Health Hillsboro Medical Center will allow:

  • One healthy adult visitor per day for adult patients.
  • Two healthy adults per day for pediatric patients.

There are a few visitor exceptions we’re allowing at the current time.

  • A caregiver or attendant may visit a patient who needs assistance due to a language barrier or disability.
  • A close family member of a patient who is receiving end-of-life care.
  • If neither parent meets screening criteria, a parent or legal guardian who does not meet our screening criteria may visit their child in the hospital.

Visitors must comply with the following:

Wear a face covering/mask: All visitors MUST comply with our universal masking policy and wear a face covering/mask while in the hospital.

Symptom screening: All visitors will be screened for the symptoms of COVID-19 and obtain a visitor sticker. Visitors should display their screening sticker in a visible location at all times while in the hospital.

Limit movement in hospital: Visitors are expected to limit their movement around buildings and remain within the patient room. You may be asked to wait at home or outside the building for patients to arrive in their rooms.

In addition, open treatment areas and waiting rooms where physical distancing is not possible may also be restricted. If appropriate distancing cannot be maintained, you may be asked to wait elsewhere.

Elective surgeries and procedures

We are open for all cases, while maintaining physical distancing and wearing personal protective equipment (PPE). You can check the status of your care on MyChart.

Clinic hours

Most clinics have returned to their normal hours 8 a.m. – 5 p.m. There are a few exceptions including:

  • South Hillsboro Urgent Care: 8 a.m. – 8 p.m.
  • Forest Grove Urgent Care: Noon – 8 p.m.
  • Rehabilitation in Hillsboro: 6:15 a.m. – 7 p.m.,  M-Th; closes at 6 p.m. on Friday
  • Rehabilitation in Forest Grove: 7 a.m. – 6 p.m. M, W, Th, F; 8 a.m. – 6 p.m. Tues.
  • Primary care will resume their extended hours in the next couple of weeks.

Classes and events

Due to the COVID-19 outbreak, classes and events may be rescheduled for the health and safety of participants and instructors. Please check the Community Education listings regularly to view the status of each class.



What are the symptoms of COVID-19?

According to the CDC, these symptoms may appear 2-14 days after exposure to the virus:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
  • Less common symptoms: Gastrointestinal symptoms like nausea, vomiting, or diarrhea

Is there a vaccine or medication to prevent infection with the coronavirus?

There is no vaccine to prevent infection with the coronavirus. The World Health Organization is tracking dozens of potential vaccines, including some in clinical trials (tests on humans). This piece in The New York Times outlines how vaccines are developed.

The FDA has approved one medication, under an emergency-use authorization. to treat COVID-19 in patients who are in the hospital. Early results from a clinical trial showed that remdesivir, an antiviral medication, can shorten recovery times. Many other potential medications are in clinical trials in the U.S., China and other countries.

When should I get medical attention for COVID-19??

If you see emergency signs, call 911 or your emergency department. They are:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to awaken
  • Bluish lips or face
  • Other severe symptoms

What should I do if I’m sick with COVID-19?

  • Stay home except to get medical care.
  • Separate yourself from other people and pets in your home.
  • Monitor your symptoms.
  • Consider an OHSU Health virtual visit.
  • If needed, contact your county health department.
  • Do not go to any health care facility unless instructed, so you don’t spread the virus.

How do I protect myself from COVID-19?

Kid with soapy hands

Wash your hands often: Wash your hands with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. If you don’t have soap and water, use a hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, and mouth.

Wear a mask: Cover your mouth and nose with a cloth face cover when around others.The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.

Avoid close contact: Stay at least 6 feet from other people. Read some tips for social distancing.

Cover coughs and sneezes: Cover coughs and sneezes with a tissue or the inside of your elbow. Throw the tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect: Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. Most common EPA-registered household disinfectants will work.


How you can help

We’re incredibly thankful for the outpouring of support from the community to help our patients and health care workers during the COVID-19 pandemic. Here are a few ways you can help:

Donate PPE and supplies

We’ve set up a designated drop-off location to make it easier for those who would like to donate items.

Donation site: Tuality Community Hospital main entrance, 335 SE 8th Ave., Hillsboro
Donation hours: 8 a.m. to 8 p.m.

Here is some items that would be helpful:

  • Earloop procedure or surgeon masks
  • N95 masks
  • Full face shields
  • Exam gloves (non-latex)
  • Isolation gowns
  • Hand sanitizer bottles
  • Sanitizing wipes


Contact us at eoc.donations@tuality.org

Make a financial gift

You can help stop the spread of this disease and care for those who are infected by making a gift to Tuality Healthcare’s COVID-19 Pandemic Response Fund.

Your support will help support front-line healthcare workers and strengthen newly created systems to treat, diagnose and prevent the spread of the coronavirus.

Make a gift today »

Spread the word

Stay Home, Save Lives graphic

Help Tuality and the state of Oregon get the word out to #StayHomeSaveLives. Visit the Stay Home, Stay Safe web page to find this image and other materials you can download and share in your social media networks. Click on “Stay Home, Save Lives.”


Where to learn more

We’ve compiled a list of helpful links to keep you informed about COVID-19.

COVID-19 information



Community resources

  • Call 2-1-1 from a mobile phone
  • Call 503-222-5555 from a landline
  • Email help@211.com for general information