Tuality Healthcare is caring for people with COVID-19 as we move back to normal operations. We continue to work with our local, state and federal resources to provide coordinated care during the crisis.

Updated May 19, 2020

COVID-19 Symptoms

According to the CDC, these symptoms may appear 2-14 days after exposure to the virus:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
  • Less common symptoms: Gastrointestinal symptoms like nausea, vomiting, or diarrhea.

Check your symptoms

  • Tuality symptom checker: You can self-screen for COVID-19 symptoms in MyChart, our online patient portal. The self-triage tool directs you to appropriate care depending on the symptoms related to COVID-19.
  • CDC symptom checker: The Centers for Disease Control and Prevention has a Coronavirus Self-Checker.

When to seek medical attention

If you see emergency signs, call 911 or your emergency department. They are:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to awaken
  • Bluish lips or face
  • Other severe symptoms

What to do if you’re sick

  • Stay home except to get medical care.
  • Separate yourself from other people and pets in your home.
  • Monitor your symptoms.
  • Consider an OHSU Health virtual visit.
  • If needed, contact your county health department.
  • Do not go to any health care facility unless instructed, so you don’t spread the virus.

Tuality and COVID-19 information

exterior sign

Tuality requires everyone arriving at the hospital or clinic location to wear a mask at all times. You can wear a cloth mask from home or we will give you a mask to wear.

Temporary hospital visitor policy

The health of you and your family is important to us. To minimize the spread of COVID-19, we have instated temporary restrictions to our visitor policy to ensure patient, visitor, and staff safety.

Tuality will not allow hospital visitors. Some very specific exceptions include:

Two healthy visitors, 16 or older, per day, may stay with:

  • A child or baby
  • A patient in labor or delivering a baby

Two healthy visitors at a time, 16 or older, may be with:

  • A patient during end-of-life care

Any patient currently being treated for COVID-19 will not be allowed any visitors. The only exception is made on a case-by-case basis for end-of-life care

Visitors that meet appropriate criteria (care-partner) will be provided and asked to wear a “cone” mask while at the hospital. For laboring patients, both the patient and care-partner will be masked at the doors on arrival to the facility.

Approved visitors will be provided one mask for their visit. They will not be allowed to enter and exit the room or facility multiple times.

We encourage visitors to call or video chat with your loved ones during this time.

Elective surgeries and procedures

We are implementing a plan for resuming elective surgeries and procedures, while maintaining physical distancing and appropriate PPE levels. Patient safety is our top priority as we evaluate when we can resume each service. We look forward to seeing all of our patients soon.

You can check the status of your care on MyChart.

Clinic hours

Tuality clinics, pharmacies and other sites have adjusted hours and services in response to COVID-19. All of our clinics are seeing patients virtually.

Primary Care and Specialty Clinics: Hours for in-person urgent appointments are 8 a.m. – Noon until further notice.  Our clinics are contacting patients to ensure that all in-person appointments fall within those hours.  Clinic phones will remain open during their normal business hours.

Urgent Care: Hours are Noon – 8 p.m. until further notice.  Both our South Hillsboro and Forest Grove locations remain open at this time.

Classes and events

Due to the COVID-19 outbreak, classes and events may be rescheduled for the health and safety of participants and instructors. Please check the Community Education listings regularly to view the status of each class.

We’ve canceled all classes and events through May including CPR, first-aid, childbirth, parenting, and support groups.

How to protect yourself & others

Kid with soapy hands

See the CDC’s How to Protect Yourself page for more detailed instructions.

Wash your hands often

Wash your hands with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. If you don’t have soap and water, use a hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, and mouth.

Cover your mouth and nose with a cloth face cover when around others

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.

graph face covering

Wearing a cloth face covering CORRECTLY can help prevent the spread of COVID-19 to others. When you go out on essential trips, follow these “do’s”. If you have a child, remember those under age 2 should not wear a face covering.

For more information, visit the OHSU coronavirus and COVID-19 resources page.

Avoid close contact

Stay at least 6 feet from other people. Read some tips for social distancing.

Cover coughs and sneezes

Cover coughs and sneezes with a tissue or the inside of your elbow. Throw the tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. Most common EPA-registered household disinfectants will work.


How you can help

We’re incredibly thankful for the outpouring of support from the community to help our patients and health care workers during the COVID-19 pandemic. Here are a few ways you can help:

Donate PPE and supplies

We’ve set up a designated drop-off location to make it easier for those who would like to donate items.

Donation site: Tuality Community Hospital main entrance, 335 SE 8th Ave., Hillsboro
Donation hours: 8 a.m. to 8 p.m.

Here is some items that would be helpful:

  • Earloop procedure or surgeon masks
  • N95 masks
  • Full face shields
  • Exam gloves (non-latex)
  • Isolation gowns
  • Hand sanitizer bottles
  • Sanitizing wipes


Contact us at eoc.donations@tuality.org

Make a financial gift

You can help stop the spread of this disease and care for those who are infected by making a gift to Tuality Healthcare’s COVID-19 Pandemic Response Fund.

Your support will help support front-line healthcare workers and strengthen newly created systems to treat, diagnose and prevent the spread of the coronavirus.

Make a gift today »

Spread the word

Stay Home, Save Lives graphic

Help Tuality and the state of Oregon get the word out to #StayHomeSaveLives. Visit the Stay Home, Stay Safe web page to find this image and other materials you can download and share in your social media networks. Click on “Stay Home, Save Lives.”

Where to learn more about the coronavirus disease

COVID-19 information



Community resources

  • Call 2-1-1 from a mobile phone
  • Call 503-222-5555 from a landline
  • Email help@211.com for general information