The coronavirus (COVID-19) disease is an emerging, rapidly evolving situation. Tuality Healthcare is well prepared to care for people with the virus and working with our local, state and federal resources to provide coordinated care during the crisis.

What to do if you’re sick

Stay Home Save Lives graphic

If you see emergency signs, call 911.

Temporary hospital visitor policies

The health of you and your family is important to us. To minimize the spread of COVID-19, we have instated temporary restrictions to our visitor policy to ensure patient, visitor, and staff safety.

As of March 19, 2020, Tuality will not allow hospital visitors. Some very specific exceptions include:

One healthy visitor, 16 or older, per day, may stay with:

  • A child or baby
  • A patient in labor or delivering a baby

One healthy visitor at a time, 16 or older, may be with:

  • A patient during end-of-life care

Visitors that meet appropriate criteria (care-partner) will be provided and asked to wear a “cone” mask while at the hospital. For laboring patients, both the patient and care-partner will be masked at the doors on arrival to the facility.

Approved visitors will be provided one mask for their visit. They will not be allowed to enter and exit the room or facility multiple times.

We encourage visitors to call or video chat with your loved ones during this time.

Elective surgeries

Tuality has stopped all surgeries, procedures and appointments that aren’t urgent. We want to make sure we have enough room and providers for coronavirus patients. You can check the status of your care on MyChart.

Classes and events canceled

We’ve canceled all classes and lectures through April including CPR and first-aid training, support groups, childbirth and parenting classes, and grand rounds.

Clinic hours

Primary Care and Specialty Clinics: Hours for in-person urgent appointments are 8 a.m. – Noon until further notice.  Our clinics are contacting patients to ensure that all in-person appointments fall within those hours.  Clinic phones will remain open during their normal business hours. 

Urgent Care: Hours are Noon – 8 p.m. until further notice.  Both our South Hillsboro and Forest Grove locations remain open at this time.


Kid with soapy hands

See the CDC’s How to Protect Yourself page for more detailed instructions.

Clean your hands often: Wash your hands with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. If you don’t have soap and water, use a hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, and mouth.

Avoid close contact: Avoid close contact with people who are sick. Put distance between yourself and others, especially if you are at a higher risk of getting very sick. Learn who are at a higher risk.

Stay home if you’re sick: Learn what to do if you are sick. 

Cover coughs and sneezes with a tissue or the inside of your elbow. Throw the tissues in the trash. Immediately wash your hands.

Wear a facemask if you are sick: Wear a facemask around other people and before entering a health care office. You DO NOT need a facemask unless you are caring for someone sick and they can’t wear a facemask.

Clean and disinfect: Most common EPA-registered household disinfectants will work.

For more information, visit the OHSU coronavirus and COVID-19 resources page.

How you can help


We’re incredibly thankful for the outpouring of support from the community to help our patients and health care workers during the coronavirus pandemic. We’ve set up a designated drop-off location to make it easier for those who would like to donate items.

Donation site: Tuality Community Hospital main entrance
Donation site hours: 8 a.m. to 8 p.m.

The following unused and unopened medical grade PPE would be the most helpful:

  • Earloop procedure or surgeon masks
  • N95 masks
  • Full face shields
  • Isolation Gowns
  • Hand sanitizer bottles

Make a financial gift

You can help stop the spread of this disease and care for those who are infected by making a gift to Tuality Healthcare’s COVID-19 Pandemic Response Fund.

Your support will help support front-line healthcare workers and strengthen newly created systems to treat, diagnose and prevent the spread of the coronavirus.

Make a gift today »

Spread the word

Stay Home, Save Lives graphic

Help Tuality and the state of Oregon get the word out to #StayHomeSaveLives. Visit the Oregon Health Authority’s COVID-19 page to find this image and other materials you can download and share in your social media networks. Click on “Stay Home, Save Lives.”

Where to learn more about the coronavirus disease

Coronavirus (COVID-19) information

Coronavirus (COVID-19) FAQ


Community resources

  • Call 2-1-1 from a mobile phone
  • Call 503-222-5555 from a landline
  • Email for general information