Tuality Healthcare is working on all fronts to protect patients, the community and employees from COVID-19 as we resume many patient services.  You must wear a mask or face covering when visiting the Hillsboro campus.

Updated Sept. 28, 2020

Symptom Checker

Try our screening tool in MyChart, our online patient portal. The tool asks you to fill out a brief questionnaire, then provides guidance on next steps. You’ll need to sign in to MyChart as an OHSU patient.

  • You can download the MyChart app from Apple or Google.
  • Or you can log in to MyChart on a desktop or laptop.

OHSU drive-up testing

OHSU has drive-up testing sites in Hillsboro and Portland for anyone older than 2 months with COVID-19 symptoms. You don’t need an appointment or referral from a provider.

Testing locations and hours

Hillsboro Stadium
4450 N.E. Century Blvd., Hillsboro, OR 97124

Oregon Convention Center
777 N.E. Martin Luther King Jr. Blvd., Portland, OR 97232

Hours for both sites:

  • Monday: 11 a.m. – 6 p.m.
  • Tuesday, Wednesday, Thursday: 9 a.m. – 4 p.m.
  • Friday: 7:30 a.m. – 2:30 p.m.

More details about drive-up testing are on the OHSU website. »

Tuality operations

exterior sign
Tuality is working towards resuming normal operations. Check back weekly to find out what’s changed. Everyone is required to wear a mask during their entire time here. You must clean your hands once entering the building and stay 6 feet apart from others.

Temporary hospital visitor policy

Loved ones are important to a patient’s overall care and well-being. OHSU Health Hillsboro Medical Center follows the Oregon Health Authority guidelines to allow:

  • One healthy adult visitor per day for adult patients.
  • Two healthy adults per day for pediatric patients.
  • Two support persons during labor and delivery.

There are a few visitor exceptions we’re allowing at the current time.

  • A caregiver or attendant may visit a patient who needs assistance due to a language barrier or disability.
  • A close family member of a patient who is receiving end-of-life care.
  • If neither parent meets screening criteria, a parent or legal guardian who does not meet our screening criteria may visit their child in the hospital.

Visitors must comply with the following:

Wear a mask: Everyone age 2 and older must wear a mask while at the hospital campus. This includes wearing your mask in the parking garage and hospital.

The following masks are acceptable:

Four masks to wear in hospital
Download what masks are acceptable and unacceptable for patients, staff and visitors (PDF) »

Symptom screening: All visitors will be screened for the symptoms of COVID-19 and obtain a visitor sticker. Visitors should display their screening sticker in a visible location at all times while in the hospital.

Limit movement in hospital: Visitors are expected to limit their movement around buildings and remain within the patient room. You may be asked to wait at home or outside the building for patients to arrive in their rooms.

In addition, open treatment areas and waiting rooms where physical distancing is not possible may also be restricted. If appropriate distancing cannot be maintained, you may be asked to wait elsewhere.

Patient rights to have support people

People with disabilities may have support people with them while in the hospital. You can name at least three support people (friends, family, paid assistant, etc.) to help you. You can always have at least one support person with you:

  • In the emergency room.
  • During your hospital stay if you need help with your care.
  • For any talk about hospice care.
  • When you consider signing an advance directive or POLST form.

If you would like a copy of the policy, please call Patient Relations at 503-681-4357.

Elective surgeries and procedures

We are open for all cases, while maintaining physical distancing and wearing personal protective equipment (PPE). You can check the status of your care on MyChart.

Clinic hours

Most clinics have returned to their normal hours 8 a.m. – 5 p.m. There are a few exceptions including:

Classes and events

Due to the COVID-19 outbreak, classes and events may be rescheduled for the health and safety of participants and instructors. Please check the Community Education listings regularly to view the status of each class.

 

COVID-19 FAQ

We’ve gathered some frequently asked questions to help you know more about the coronavirus and COVID-19.

Graphic that reminds you to wear a mask, stay 6 feet apart and wash your hands.

What are the symptoms of COVID-19?

According to the CDC, these symptoms may appear 2-14 days after exposure to the virus:

  • Cough
  • Shortness of breath
  • Trouble breathing

Or at least two of the following symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Nausea / vomiting
  • Diarrhea

Is there a vaccine or medication to prevent infection with the coronavirus?


There is no vaccine to prevent infection with the coronavirus. The World Health Organization is tracking dozens of potential vaccines, including some in clinical trials (tests on humans). This piece in The New York Times outlines how vaccines are developed.

The FDA has approved one medication, under an emergency use authorization, to treat COVID-19 in patients who are in the hospital. Early results from a clinical trial showed that remdesivir, an antiviral medication, can shorten recovery times. Many other potential medications are in clinical trials in the U.S., China and other countries.

When should I get medical attention for COVID-19??

If you see emergency signs, call 911 or your emergency department. They are:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to awaken
  • Bluish lips or face
  • Other severe symptoms

What should I do if I’m sick with COVID-19?

  • Stay home except to get medical care.
  • Separate yourself from other people and pets in your home.
  • Monitor your symptoms.
  • Consider an OHSU Health virtual visit.
  • If needed, contact your county health department.
  • Do not go to any health care facility unless instructed, so you don’t spread the virus.

How do I protect myself from COVID-19?

Wear a mask or face covering: Face coverings are required in Oregon for all indoor spaces (for example, grocery stores, restaurants, bars, retail stores, and more) and outdoor public spaces when physical distancing is not possible.

Wash your hands often: Wash your hands with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. If you don’t have soap and water, use a hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, and mouth.

Avoid close contact: Stay at least 6 feet from other people. Read some tips for social distancing.

Cover coughs and sneezes: Cover coughs and sneezes with a tissue or the inside of your elbow. Throw the tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect: Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. Most common EPA-registered household disinfectants will work.

 

How you can help

We’re incredibly thankful for the outpouring of support from the community to help our patients and health care workers during the COVID-19 pandemic. Here are a few ways you can help:

Donate PPE and supplies

We’ve set up a designated drop-off location to make it easier for those who would like to donate items.

Donation site: Tuality Community Hospital main entrance, 335 SE 8th Ave., Hillsboro
Donation hours: 8 a.m. to 8 p.m.

Here is some items that would be helpful:

  • Earloop procedure or surgeon masks
  • N95 masks
  • Full face shields
  • Exam gloves (non-latex)
  • Isolation gowns
  • Hand sanitizer bottles
  • Sanitizing wipes

Questions?

Contact us at eoc.donations@tuality.org

Make a financial gift

You can help stop the spread of this disease and care for those who are infected by making a gift to Tuality Healthcare’s COVID-19 Pandemic Response Fund.

Your support will help support front-line healthcare workers and strengthen newly created systems to treat, diagnose and prevent the spread of the coronavirus.

Make a gift today »

Spread the word

Stay Home, Save Lives graphic

Help Tuality and the state of Oregon share information on how to stay safe and save lives. Visit the Stay Home, Save Lives web page to find images and other materials you can download and share in on social media.

 

Where to learn more

We’ve compiled a list of helpful links to keep you informed about COVID-19.

COVID-19 information

FAQ

Updates

Community resources

  • Call 2-1-1 from a mobile phone
  • Call 503-222-5555 from a landline
  • Email help@211.com for general information