Technical Support: How to submit an ITG ticket

Posted in Operations, March 3, 2021

Technical Support: How to submit an ITG ticket

Hillsboro Medical Center (HMC) staff have three options to submit a ticket to ITG for support. Please review each option to determine which one best meets your needs. Option 1: Call the ITG Service Desk  (Should be used for all URGENT…


OHSU to retire Box

Posted in Operations, February 18, 2021

OHSU to retire Box

OHSU is retiring Box.com from its suite of collaboration tools. In its place, OHSU members will be using OHSU’s OneDrive, with additional supplementary storage in DropBox. We are currently exploring options for Hillsboro Medical Center. While we don't have all the…


Edge Chromium to be default web browser

Posted in Operations, January 27, 2021

Edge Chromium to be default web browser

Starting Tuesday, Feb. 2 at 10 a.m., Microsoft Edge Chromium will be the default web browser on all Windows computers at Hillsboro Medical Center, replacing Internet Explorer 11 (IE 11). Edge has been thoroughly tested on standard OHSU and Hillsboro Medical…


Lab process to improve specimen labeling reaches milestone

Posted in Operations, January 21, 2021

Lab process to improve specimen labeling reaches milestone

Hillsboro Medical Center laboratory staff handles over 2000 specimens a day. The sheer volume of samples being labeled with multiple human touch points makes it challenging to eliminate errors. The lab is working on improving the labeling process to reduce preanalytic…


2020 AHA Guidelines Update

Posted in Operations, January 20, 2021

2020 AHA Guidelines Update

We're actively working to update the American Heart Association (AHA) materials for use on code carts and in classrooms. For ACLS and PALS, the new manuals are required for all classes starting February 1.  The new manuals are being distributed to the…