Patient Relations

Hillsboro Medical Center is committed to providing you and your loved ones with a respectful and positive experience. Our patient relations team listens and helps address your concerns to ensure you and your family have safe, high-quality and compassionate care.

If your expectations are not being met, we encourage you to take the following steps:

  • Talk to your healthcare team about your concerns.
  • If the healthcare team is unable to resolve your concerns, ask to speak with a manager where you’re receiving care.
  • If your concerns remain unresolved, please contact Patient Relations at 503-681-4357 (HELP) for further assistance.

Our Patient Relations team is available to facilitate a formal review and follow-up of your concerns.  Information shared with us is reported to the leadership team, so we can ensure we’re providing exceptional care organization-wide.

How to share your feedback

Phone

Patients, family members, and visitors may talk with a Patient Relations representative at 503-681-4357 (HELP).  Our representative is available by phone Monday – Friday from 8:00 a.m. to 4:30 p.m.

For urgent concerns after hours or on weekends, please contact the Administrative Nursing Supervisor at 503-681-1255.

Email

Concerns or compliments can be emailed to patientrelations@tuality.org.

Mail

Concerns or compliments can be mailed to:

Hillsboro Medical Center
Quality & Patient Relations Department
335 SE 8th Ave.
Hillsboro, OR 97123

Survey

After your visit, you may receive a phone call from Press Ganey inquiring about your experience.  We encourage you to provide your feedback so we can improve the services we provide to you, your family, visitors, and the community.

Additional Resources

If your concerns remain unresolved, the following resources are available to you:

Oregon Health Authority
Health Facility Licensing and Certification Program
800 NE Oregon Street, Suite 465
Portland, OR 97232

Phone: 971-673-0540

Oregon Medicare beneficiaries may file a complaint with the Quality Improvement Organization (QIO):

KEPRO
777 East Park Drive Harrisburg, PA 17111
1 888 305 6759

DNV GL – Healthcare
1400 Ravello Drive
Katy, Texas 77449

Phone: 866-­496­-9647