Frequently Asked Questions about Infusion Therapy

Before Your Appointment

How do I make or change an appointment?

Clinic visits are by appointment only and a physician referral is required. We will contact you to schedule an appointment.

You can call us at 503-681-1064 to change your appointment. If you have signs or symptoms of a cold or flu, please call the clinic before coming to your appointment.

How do I request being treated in a more private area?

Please let us know that you would like more privacy when making your appointment. We will do our best to accommodate your request.

How do I request an interpreter for my appointment?

If you require an interpreter, one can be arranged to be with you for your appointment. Please request an interpreter when making your appointment.

Is it okay to eat before my appointment?

You can eat as usual before your infusion. Arriving on an empty stomach may make you feel worse during your appointment.

Please know that we provide drinks and small snacks at your appointment.

What to bring with you to your appointment

Should I bring my medication with me?

If you take pain medication or use oxygen on a regular basis, please bring these items with you to your infusion.

Please bring a current list of medications with you to each appointment and make sure to include any supplements you take.

Can I bring a snack?

If your infusion is expected to last a long time, feel free to bring food with you that does not have a strong order. We provide drinks and small snacks at your appointment.

The hospital also has a cafeteria on the first floor that offers salads, sandwiches, beverages and goodies for purchase.


Can I bring someone with me to my appointment?

One family member or friend is welcome to be with you for your appointment. During your first treatment, we ask that you bring along someone who can take notes and drive you home.

Please remember that children under the age of 13 are not permitted in the room.

Things to know before you go

How long will my appointment take?

The length of infusion time will depend on the treatment you are receiving and your reaction to them. We will try to give you an accurate length of time for your treatment.

Be aware that there are variables that may change the duration.

Are masks required?

Yes, masks are required in our infusion areas. The only exception is if you are actively eating or drinking.

What if I need assistance during my treatment?

An experienced infusion nurse will closely monitor your therapy, while reviewing health information, answering any questions you have, providing education/information and helping you alleviate fears.

What can I do while I’m getting my infusion?

You are welcome to bring with you items to help you pass the time such as books and magazines.

We have free Wi-Fi in the infusion room. Please bring headphones if you would like to watch something on your phone, tablet or laptop.

Can I use the bathroom during my treatment?

You will be able to move around the room with your IV pole. There is a bathroom you can use at anytime while attached to your IV.


Can I use my cell phone?

Yes, but we ask that you put your cell phone on vibrate and avoid open conversation on your cell phone while in our infusion room.

Please bring headphones if you would like to watch something on your phone, tablet or laptop.


Can I wear perfume or cologne?

Please do not wear strong fragrances, as we are a scent-free facility.

Can you discuss my treatment with my family or friends?

To ensure confidentiality of your healthcare information per the Health Insurance Portability and Accountability Act (HIPAA),  you will need to provide us written permission to discuss your care with family members or friends. The front desk has the appropriate form to fill out and will enter the information into our computer database.