Information for patients visiting OHSU Tuality Healthcare Primary Care Forest Grove
As a patient, you have the right to be informed and responsibility to participate in every decision that involves your care and treatment.
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After-Hours and Emergencies
If you have an emergency or urgent medical problem after-hours, call our office number and our answering service will help you reach the doctor on call.
Unless it’s a life-threatening emergency, please call us before going to a hospital emergency room or urgent care clinic. We may be able to provide advice over the phone.
In case of life-threatening illness or injury, call 9-1-1 immediately or go to the nearest hospital emergency room.
Please contact your pharmacy during weekdays to request refills. They will send us a fax or electronic request to make sure it’s accurate. Please give them at least two days notice. If you need a new prescription, call our office with the name and phone number of the desired pharmacy.
If you are a current Tuality patient, you can view your lab results by using the online health management tool, Tuality MyChart.
If your physician thinks you need specialty care, you will be referred to the appropriate specialist. Many insurance companies now require a referral from your primary care doctor prior to seeing a specialist. Please contact us about your referral in advance.
Insurance and Payment Policy
We will ask that you provide us with copies of your insurance card and billing information so we may bill your insurance carrier for you. Insurance co-payments must be paid at the time of service. If you do not have insurance, please talk to us to arrange appropriate payment options, or about whether you qualify for financial assistance.
Our billing office is happy to discuss any financial questions with you. Give them a call at 833-851-5553.